No Internet Connection?

If you are experiencing connectivity issues such as no internet, or no wifi signal, there are several things that you can do to troubleshoot the issue and hopefully bring your connection back online. Please follow the troubleshooting steps listed below to try and resolve your connectivity issues.

Troubleshooting Steps:

1 - Check Cable Connections on Router and Modem

Cables can come loose over time or when devices are moved. To ensure a proper connection make sure that all cables are securely inserted into their proper ports including power connectors.

2 - Restart Router

The easiest way to restart your router is to simply unplug the power cable from the back of the router for 30 seconds and then plug it back in. Please allow up to 5 minutes for the router to fully come back online to test the connection again. Your router manufacturer may also have a corresponding smartphone app that you can use to restart the router.

3 - Restart Devices that are Unable to Connect.

After restarting your router, it is often helpful to also restart the devices that you are trying to test connectivity with whether it be a laptop, tablet, desktop computer, or TV.

4 - Test from a Wired Device

If the device you are testing from is connected via WiFi, try connecting from a wired device that can plug directly into the router such as a laptop or desktop PC. This will help rule out WiFi specific issues such as interference or signal strength and give a more accurate picture of what the connection looks like.

5 - Test Another Ethernet Cable

Another common reason the connection could be failing could be due to a failing or faulty ethernet cable. If available, it may be useful to try swapping to another cable during testing to see if you are seeing the same results. You will want to use a Cat 5e or a Cat6 ethernet cable for the best results. Other standards such as Cat 5 have reduced speeds.

6 - Bypass the Router and Connect Directly to the Modem

As part of troubleshooting you can test your connection directly with a wired device other than your router. You can do this by unplugging the router from the modem and plugging in a wired device into the modem in the same port the router was plugged into and test your connection with the device. If you are able to connect to the internet with your device the issue is more than likely with your router.

Still Seeing Issues?

Please give our 24/7 support team a call at 801-995-4050 and we'd be happy to assist you in getting your connection back online.