Zimbra - Setting Up Account Recovery (Password Reset)

It can be frustrating to forget your email password, but with Voonami's self-service password recovery feature, regaining access to your Zimbra account is straightforward. This guide will walk you through setting up and using this feature.

Setting Up Your Password Recovery Email

First, you'll need to designate a recovery email address. This can be any valid email account you choose; it doesn't have to be a Voonami email address.

1. Log in to Zimbra Webmail: Access your Voonami Zimbra account through the web client.

2. Navigate to Settings: Go to Account Recovery.

   • Note for Classic UI Users: In the classic web UI, the "Account Recovery" option is located under Preferences > Accounts > Account Recovery.

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Navigate to the Settings icon in the top right corner.

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Navigate to the Account Recovery tab in the navigation menu.

3. Add Recovery Email: In the "Account Recovery" section (or "Accounts → Account Recovery" for classic UI users), click Set Recovery Email and enter your chosen recovery email address.

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Enter your recovery email

4. Validate Your Email: Open your recovery email inbox and locate the verification code. This code is valid for ten minutes. Return to Zimbra Webmail, enter the code in the designated field, then click Verify Code.

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Check your recovery email’s inbox for a verification code

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Enter the code you received in your recovery email’s inbox.

5. Save Changes: Be sure to click Save to apply these settings.

Your password recovery option is now configured.

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Account Recovery is now complete.

Using Forgot Password to Reset Your Password

Once your recovery email is set up, you can easily reset your password if you forget it.

1. Access Forgot Password: On the Zimbra web client login page, click the Forgot Password link.

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Select the Forgot Password link on the sign in page

2. Enter Your Email: Enter the full email address of the account you wish to recover (your Zimbra email), then click Submit.

3. Request Code: On the next page, click Request Code. A reset code will be sent to your recovery email address, valid for ten minutes.

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Enter your Zimbra email, then click Request Code

4. Enter Reset Code: Retrieve the reset code from your recovery email. Return to the Zimbra webmail recovery form and enter the code. Click Verify Code.

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   Access your recovery email’s inbox and input the code you received

5. Reset Password: You'll have the option to log in directly or reset your password. Select Reset Password.

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   Click Reset Password and enter your new password

6. Create New Password: Enter and confirm your new password. Always create a strong, unique password. Click Submit to set your new password.

Your password has now been reset. Remember to update all devices and applications (such as email clients, calendars, and contacts) that were using your old password.