Changes to Caller ID on Forwarded Calls

Overview

Due to updated carrier requirements, phone systems can no longer pass through the original caller’s phone number when forwarding calls to external numbers (such as mobile phones).

This change is part of industry-wide efforts to reduce call spoofing and enforce caller ID verification standards.

What Is Changing

When a call is forwarded from your phone system to an external number:

• The original caller’s number can no longer be reused as the the Caller ID

• Carriers will block calls that use unverified caller ID

• Forwarded calls must now use a verified business number

How This Affects You

If your system is currently configured to:

• Redirect calls while maintaining the original callers CID

• Forward calls without setting the outbound phone number.

Those calls may begin to:

• Fail to connect, or

• Be blocked by the carrier

Available Options

Option 1: Use a Verified Business Caller ID (Simplest)

Forward calls to external numbers using your main business number as caller ID.

Pros:

• Reliable call delivery

• No additional setup for end users

Cons:

• Users will not see the original caller’s number

• All calls appear as your business line

Option 2: Deliver Calls to an Internal Extension (Recommended)

Route calls to a user’s extension instead of forwarding to a cell phone.

Users can then receive calls via:

• Desk phone

• Vodia desktop app

• Vodia mobile app

Pros:

• Preserves original caller ID

• Full phone system functionality

• No carrier restrictions

Cons:

• Requires an extension for each user

• Initial setup may be needed

Using the Vodia Mobile App

For users who need mobility, the Vodia app allows calls to be received on a mobile device while still being treated as an internal extension.

This ensures:

• Caller ID is preserved

• Calls are not blocked by carriers

• Users can make outbound calls with the correct business identity

Installing Vodia Phone App

Install VodiaPhone on your phone use the appropriate link for Apple, Android, or Microsoft:

• https://apps.apple.com/us/app/vodia/id1496199624

• https://play.google.com/store/apps/details?id=com.vodia.vodiaconnect

• https://apps.microsoft.com/detail/9NTKSQFKC1ZT

Registering the Vodia Phone App

The registration ID is a QR code you will scan with your phones camera.

• Access your QR Code.

  • If you have access to your pbx user login:

  • Navigate to the user drop down menu and click settings.

  • Click on QR code,

  • Scan the QR code from the Vodia Phone App.
    
    

    Open

    

     

• Scan the QR code on your phone.

  • Press the settings icon.

  • Press ‘scan' next to Scan QR Code.

  • Once the scan is complete, the phone will be registered to your extension.

Need Help?

Our team can help review your current call flow and recommend the best configuration for your environment. For any questions or concerns please e-mail our support team support@voonami.com.

Support is available 24/7.