When using the password reset functionality, please follow these steps. NOTE: If you leave the option on Email Address, it will reset the password but not allow you to login properly.
Navigate to https://support.voonami.com
Select Reset Password link - https://support.voonami.com/retrievepw.php
If you are logging in with your client ID, please select Client ID from the Dropdown List. If you are logging in with your Email Address, please select Email Address from the Dropdown List.
Enter your email address in the username field
You will receive an email with your reset code - navigate to https://support.voonami.com/resetpw.php and input your code