Data Center Access Authorization
The access to the datacenter facilities owned and operated by Voonami needs to be requested by the customer. This article goes through the steps of how you can do that from the Support Portal.
Once you have logged into your Support Poral, locate the Menu on the left hand side of the screen. From there, select the '+' sign to the left of the 'Client Profile' option to pull down a sub-menu. The last option of that sub-menu reads 'View Contacts.'
Once selected, you will see a list of your current users. To change their datacenter access, you need to go into the specific contact. From the view below, you can see those that do or do not have access currently.
Once you identify the contact you would like to edit, click on the "edit" button at the last column.
After you click "edit", a pop-up window will appear with the details to edit of that contact. Select the last column "Custom Fields". Then look for the Data Center Access line and click on the dropdown.
On the dropdown, select the desired Access "yes" or "no". Then click update.
Once updated, you can see on the list of contacts that it shows the current Data Center Access for each user.
