When using the password reset functionality, please follow these steps.
NOTE: We advise you use the Username option to reset your password.
If you do not recall your username the e-mail address reset method will relay your username, reset the password but not allow you to login properly.
With the provided username start back here at step 1 to have the login properly set up afterward.
Navigate to https://support.voonami.com
Select Reset Password link - https://support.voonami.com/retrievepw.php
Select the username option and enter your username.
if you do not recall your username, see the note above or call 801-995-4050 for further assistance
Enter your username in the username field, and select the email reset code button
You will receive an email with your reset code - navigate to https://support.voonami.com/resetpw.php and input your code, enter a new secure password and confirm the password.