Password Reset
- Ben Bush
- Sean McBride
When using the password reset functionality, please follow these steps.
NOTE: We advise you use the Username option to reset your password.
If you do not recall your username the e-mail address reset method will relay your username, reset the password but not allow you to login properly.
With the provided username start back here at step 1 to have the login properly set up afterward, or for more detailed directions see the Steps to Recover Username section below.
Navigate to https://support.voonami.com.
Select Reset Password link - https://support.voonami.com/retrievepw.php
Select the username option and enter your username.
if you do not recall your username, see the note above or call 801-995-4050 for further assistance.
Enter your username in the username field, and select the email reset code button.
You will receive an email with your reset code - navigate to https://support.voonami.com/resetpw.php and input your code, enter a new secure password and confirm the password.
Steps to recover Username
If you do not recall your username:
Navigate to https://support.voonami.com.
Select Reset Password link - https://support.voonami.com/retrievepw.php select email address from the dropdown menu.
Put in your email address and select Email Reset Code.
You will receive an email that has your "Reset Code" and your username.
Navigate back to https://support.voonami.com and click on Reset Password.
Select the username option and enter your username.
Enter your username in the username field, and select the email reset code button.
You will receive an email with your reset code - navigate to https://support.voonami.com/resetpw.php and input your code, enter a new secure password and confirm the password.