When using the password reset functionality, please follow these steps. NOTE: If you leave the option on Email Address, it will reset the password but not allow you to login properly.
Navigate to https://support.voonami.com
Select Reset Password link - https://support.voonami.com/retrievepw.php
Select "Username" from the dropdown list of options
Enter your email address in the username field
You will receive an email with your reset code - navigate to https://support.voonami.com/resetpw.php and input your code